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FAQ's
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South Africa - Cape Town

4 Tedder Avenue, Simonstown,
Cape Town, South Africa, 7975

Phone

Emergency contact number
+27 82 476 0159

Email

info@africanxcape.co.za
bookings@africanxcape.co.za

Office Hours

Monday - Friday: 8:00 AM - 6:00 PM (SAST)
Saturday: 9:00 AM - 2:00 PM (SAST)

Frequently Asked Question

Most frequently asked questions
How do I book a trip with AfricanXcape?

Booking with AfricanXcape is simple, personal, and designed to fit your unique travel vision. Instead of cookie-cutter packages, we offer custom-curated South African experiences based on your interests, timeline, and budget.

Step 1: Start Xploring
Begin your journey on the Xcapes page of our website. Browse through our four unique Xcape types:

  • Wildlife & Safari Xcapes

  • Coastal Xcapes

  • Mountain Xcapes

  • Off the Beaten Track Xcapes

Step 2: Choose Your Perfect Xcape
Click into the Xcape that excites you most and explore what’s available, from accommodation options to amenities, adventure activities, cultural experiences, and culinary highlights.

Step 3: Hit the Book Button
Once you’re ready, simply click the “Book This Xcape” button to open our Trip Planning Form. Here, you’ll share:

  • Your selected Xcape

  • Preferred activities or experiences

  • Travel dates and ideal duration

  • Budget range

  • Special requests or travel goals

Step 4: Let Us Curate Your Journey
Our expert team will personally review your details and begin crafting a tailor-made itinerary just for you, blending insider knowledge, curated experiences, and seamless planning.
We’ll send you a detailed proposal to review and refine. Only once you’re 100% happy do we proceed with bookings.

Prefer a Human Touch?
If you’d rather speak to someone first, head to our Contact page and click “Reach Out” to complete the general enquiry form. One of our friendly team members will get back to you shortly.

With AfricanXcape, you’re not just booking a trip—you’re unlocking a curated journey through South Africa’s most breathtaking destinations.

Yes, South Africa is safe for tourists, especially when traveling with experienced guides and reputable tour operators like AfricanXcape. We prioritize your safety through curated itineraries, private transport, secure accommodation, and 24/7 support during your stay.

Many passport holders, including those from the USA, UK, EU, and several Commonwealth countries, do not need a visa for stays up to 90 days. However, requirements vary by nationality. AfricanXcape provides visa guidance and entry information tailored to your country.

Entry Requirements for U.S. Travelers

  • Passport validity: Your U.S. passport must be valid for at least 30 days beyond your planned departure and must have two blank “Visa” pages for entry and exit stamps.
  • Return or onward ticket: You should be able to show proof of return or onward travel.
  • Yellow fever: Only required if you’re arriving from or transiting through a yellow fever risk country and not mandatory for direct U.S. flights.

South Africa is a year-round destination. For safari and wildlife experiences, the dry winter months (May to September) are ideal. For Cape Town, Winelands, and Garden Route tours, the warmer months (October to April) offer the best weather.

AfricanXcape specializes in curated luxury experiences including private Wildlife & Safari Xcapes, cultural immersion experiences, Mountain Xcapes, Coastal Xcapes, and so much more. We tailor each journey to your interests, from high-end adventure Xcapes to authentic local Xcapes.

Routine vaccines are recommended, and if you’re visiting the Kruger National Park or other northern regions, a malaria prophylaxis may be advised. No vaccinations are required for entry unless traveling from a yellow fever zone. We provide health travel checklists with every booking.

The local currency is the South African Rand (ZAR). Major credit cards are widely accepted, especially in cities, lodges, and tourist destinations. AfricanXcape offers pre-paid options and tips on handling local payments and tipping etiquette.

Yes, Wi-Fi is available in most hotels, lodges, and urban areas. AfricanXcape can also provide SIM cards or travel data packages upon arrival, ensuring you stay connected throughout your journey.

We recommend a minimum of 10–14 days to explore South Africa’s key highlights: Cape Town, the Winelands, a safari experience, and a scenic coastal or cultural region. AfricanXcape designs seamless itineraries to maximize your time and travel goals.

Pack lightweight, neutral clothing for safaris, comfortable walking shoes, a light jacket, sun protection, and swimwear. We provide destination-specific packing guides depending on your route and activities with AfricanXcape.

Yes, we strongly recommend comprehensive travel insurance covering medical emergencies, cancellations, and theft to ensure peace of mind during your visit. We can assist with a preferred local company at an additional cost, should you require this service.

AfricanXcape offers stress-free, personalized planning, insider access, hand-picked accommodations, and a deep understanding of South African culture and geography. You’ll travel like a local with the comfort, care, and expertise of a dedicated concierge.

Travel Insurance & Tips

A practical guide on travel tips and recommended insurance providers.

Although Travel Insurance is no longer mandatory when visiting South Africa, AfricanXcape recommend that you should absolutely get travel insurance! Private medical care in South Africa is world-class, but expensive and should you be required to be medically evacuated from safari lodges or remote areas, via helicopter or ambulance, it can cost thousands of dollars.

Stolen belongings, trip delays, and lost passports are also common travel issues that can be resolved if you have travel insurance. Scroll down for Travel Insurance info and Travel Tips.

Travel Insurance

Xplore Travel & Medical Insurance Suggestions For Your African Xcape!

Here is a check list to ensure that your Travel Insurance you plan to take out covers you for all eventualities.

AfricanXcape Travel Insurance Checklist

What your policy should include:

🏥 Medical Coverage

  • ✅ Emergency medical expenses (aim for coverage of at least $100,000 USD)
  • ✅ Hospital stay & treatment
  • ✅ Medical evacuation & repatriation (especially for safaris or remote travel)
  • ✅ 24/7 emergency assistance hotline

✈️ Trip Protection

  • ✅ Trip cancellation (due to illness, family emergency, etc.)
  • ✅ Trip interruption (e.g., border closure, political unrest)
  • ✅ Travel delay compensation (meals, hotel, transport)

🧳 Baggage & Personal Belongings

  • ✅ Lost/stolen luggage or passport
  • ✅ Theft or damage of personal items (e.g., phone, camera, laptop)
  • ✅ Document replacement costs

🌍 Adventure & Safari Activities

  • ✅ Coverage for high-risk or outdoor activities, including:
    • Safari tours
    • Game drives
    • Hiking or trekking
    • Shark cage diving or scuba diving
      (Check exclusions! Many insurers require you to select “adventure coverage.”)

🦠 Health & Pandemic Coverage

  • ✅ COVID-19 medical coverage (treatment, quarantine, trip delay)
  • ✅ Access to telemedicine services

🌐 Multi-Country Travel

  • ✅ Valid in all countries you plan to visit (e.g., South Africa, Namibia, Botswana, Zimbabwe)

💡 Pro Tip:

  • Keep digital and printed copies of your insurance documents.
  • Save the emergency hotline number in your phone.
  • Double-check your provider’s app or online portal for claims or support abroad.

Even though it’s not legally required, here’s why most travellers choose to get travel insurance with medical cover:

Traveling without it is risky.

  • A solid plan with both medical and travel coverage is highly recommended by both travel experts and embassies.

Medical Costs Can Be High

  • Private hospitals in South Africa are world-class, but expensive without insurance.
  • Public hospitals may be under-resourced and not ideal for travelers.

Emergencies Happen

  • Safaris, hiking, road trips etc., runs the risk of possible injuries, and illness can occur far from cities.
  • Emergency evacuations (ambulance or helicopter) are not free and cn be expensive.

Travel Disruptions

  • Missed flights, lost luggage, or cancellations are common travel occurrences and insurance helps recover some of those costs.

Peace of Mind

  • Many policies include 24/7 support, trip protection, and cover for stolen items or passports – pleas ensure you re fully covered.

Top Travel Insurance Companies for Visitors to Southern Africa

At AfricanXcape we strongly recommend that you DO get insured when visiting South Africa and our neighboring states! It’s better to be safe than sorry. Here are some links to our preferred partners in South Africa for Travel Insurance that ticks all the boxes.

These are well-rated global insurers known to provide comprehensive coverage in Southern Africa:

  1. World Nomads
    • Great for adventurous travelers (covers safari, scuba, hiking, etc.)
    • Flexible and online extendable policies
    • Good medical evacuation benefits
  2. Allianz Travel
    • Reputable global brand
    • Strong in medical, trip cancellation, and baggage loss
    • Good for families and business travelers
  3. AXA Assistance
    • Offers Schengen and global travel coverage
    • Good medical and repatriation coverage
    • Strong customer support network

Travel Tips

Some suggestion for your Xcape
Don't Feed The Animals

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Don't Feed The Animals

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Don't Feed The Animals

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Don't Feed The Animals

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.